:root{--bg:#f5f6f8;--card:#fff;--ink:#14202b;--muted:#667585;--line:#e4e8ee;--brand:#0f6fd6;--brand-d:#0b57a8;--ok:#16a34a;--warn:#d97706;--bad:#dc2626;--violet:#7c3aed;--r:12px;--sh:0 1px 2px rgba(16,24,40,.06),0 1px 3px rgba(16,24,40,.08)}
*{box-sizing:border-box}html,body{margin:0}body{font:14px/1.45 system-ui,-apple-system,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;background:var(--bg);color:var(--ink)}
a{color:var(--brand)}button,input,select,textarea{font:inherit;color:inherit}
.hidden{display:none!important}
header.top{position:sticky;top:0;z-index:20;background:#0d1b2a;color:#fff;display:flex;align-items:center;gap:16px;padding:10px 20px}
header.top .brand{font-weight:700;letter-spacing:.2px;display:flex;align-items:center;gap:10px}
.logo{width:28px;height:28px;border-radius:8px;background:linear-gradient(135deg,#0f6fd6,#16a34a);display:grid;place-items:center;font-size:13px;font-weight:800}
header.top nav{display:flex;gap:4px;margin-left:12px}header.top nav a{color:#c9d6e3;text-decoration:none;padding:6px 10px;border-radius:8px}header.top nav a.on,header.top nav a:hover{background:#1c3047;color:#fff}
header.top .me{margin-left:auto;display:flex;align-items:center;gap:10px;color:#c9d6e3;font-size:13px}
.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:#fff;border-radius:9px;padding:7px 12px;cursor:pointer;font-weight:600;text-decoration:none;color:var(--ink)}
.btn:hover{border-color:#c8d0da}.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}.btn.primary:hover{background:var(--brand-d)}
.btn.ghost{background:transparent;color:#c9d6e3;border-color:#2b4058}.btn.sm{padding:4px 9px;font-size:12px}
main{max-width:1280px;margin:0 auto;padding:20px}
h1{font-size:22px;margin:0 0 4px}h2{font-size:16px;margin:0 0 12px}.sub{color:var(--muted);margin:0 0 18px}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--sh);padding:16px}
.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:12px}
.kpi .l{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.5px}.kpi .v{font-size:28px;font-weight:750;margin-top:2px}.kpi .h{font-size:12px;color:var(--muted)}
.grid3{display:grid;grid-template-columns:2fr 1fr 1fr;gap:12px;margin-bottom:12px}
.bars{list-style:none;margin:0;padding:0}.bars li{display:grid;grid-template-columns:1fr auto;gap:2px 10px;margin:0 0 9px;font-size:13px}
.bars .t{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.bars .n{font-weight:700}.bars .b{grid-column:1/-1;height:6px;background:#eef2f6;border-radius:6px;overflow:hidden}.bars .b i{display:block;height:100%;background:var(--brand);border-radius:6px}
.chart svg{width:100%;height:170px;display:block}.chart .ax{fill:var(--muted);font-size:10px}
.filters{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-bottom:12px}
.filters input,.filters select{border:1px solid var(--line);background:#fff;border-radius:9px;padding:7px 10px;min-width:0}
.filters .q{flex:1 1 240px}
.tablewrap{overflow-x:auto}
table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:10px 10px;border-bottom:1px solid var(--line);vertical-align:top;white-space:nowrap}
th{font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.4px;font-weight:600;background:#fafbfc}
tbody tr{cursor:pointer}tbody tr:hover{background:#f7faff}td .s{color:var(--muted);font-size:12px}
.pill{display:inline-block;padding:2px 9px;border-radius:999px;font-size:12px;font-weight:650;background:#eef2f6;color:#334155}
.st-new{background:#e0edff;color:#0b57a8}.st-contacted{background:#fff4e0;color:#a35a00}.st-qualified{background:#efe7ff;color:#5b21b6}.st-won{background:#dcfce7;color:#166534}.st-lost{background:#fde2e2;color:#991b1b}
.pager{display:flex;justify-content:space-between;align-items:center;margin-top:12px;color:var(--muted)}
.empty{padding:40px;text-align:center;color:var(--muted)}
/* detail */
.detail{display:grid;grid-template-columns:1.4fr 1fr;gap:12px}
dl.kv{display:grid;grid-template-columns:140px 1fr;gap:6px 12px;margin:0}dl.kv dt{color:var(--muted)}dl.kv dd{margin:0;word-break:break-word}
.msg{white-space:pre-wrap;background:#fafbfc;border:1px solid var(--line);border-radius:9px;padding:12px}
pre.raw{background:#0d1b2a;color:#d6e2ee;border-radius:9px;padding:12px;overflow:auto;font-size:12px;max-height:320px}
.statusbar{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:12px}.statusbar button.on{outline:2px solid var(--ink)}
textarea{width:100%;min-height:120px;border:1px solid var(--line);border-radius:9px;padding:10px}
.events{list-style:none;padding:0;margin:0}.events li{padding:8px 0;border-bottom:1px solid var(--line);font-size:13px}.events .s{color:var(--muted);font-size:12px}
.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.toast{position:fixed;bottom:18px;left:50%;transform:translateX(-50%);background:#0d1b2a;color:#fff;padding:10px 16px;border-radius:10px;box-shadow:var(--sh);z-index:50}
.form{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px;align-items:end}.form label{display:grid;gap:4px;font-size:12px;color:var(--muted)}
.form input,.form select{border:1px solid var(--line);border-radius:9px;padding:8px 10px;background:#fff}
/* login */
.login{min-height:100vh;display:grid;place-items:center;padding:20px;background:radial-gradient(1200px 600px at 10% -10%,#dbeafe,transparent),radial-gradient(900px 500px at 110% 110%,#dcfce7,transparent),var(--bg)}
.login .card{width:100%;max-width:380px;padding:28px}.login h1{margin:14px 0 4px}.login label{display:grid;gap:6px;margin:14px 0 0;font-weight:600;font-size:13px}
.login input{border:1px solid var(--line);border-radius:10px;padding:10px 12px}.login .btn{width:100%;justify-content:center;margin-top:18px;padding:10px}
.err{color:var(--bad);font-size:13px;min-height:18px;margin-top:10px}
@media (max-width:900px){.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.grid3,.detail{grid-template-columns:1fr}main{padding:14px}
 .hide-m{display:none}th,td{padding:9px 8px}dl.kv{grid-template-columns:110px 1fr}header.top .me .who{display:none}}
@media (max-width:600px){header.top{gap:8px;padding:10px 12px}header.top .brand span{display:none}header.top nav{margin-left:0}header.top nav a{padding:6px 8px;font-size:13px}}
.mt{margin-top:16px}.card+.card{margin-top:12px}.detail>div>.card+.card{margin-top:12px}.s{color:var(--muted);font-size:12px}
.statusbar .pill{border:0}
/* inbox */
.navc{display:inline-block;min-width:18px;padding:0 6px;margin-left:4px;border-radius:999px;background:#dc2626;color:#fff;font-size:11px;font-weight:700;text-align:center;line-height:18px}
button.kpi{text-align:left;cursor:pointer;font:inherit;color:inherit}button.kpi:hover{border-color:#c8d0da}
.ch{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:999px;font-size:12px;font-weight:700;white-space:nowrap}.ch i{font-style:normal;font-size:12px}
.ch-email{background:#e0edff;color:#0b57a8}.ch-sms{background:#efe7ff;color:#5b21b6}.ch-call{background:#fff4e0;color:#a35a00}.ch-whatsapp{background:#dcfce7;color:#166534}.ch-voicemail{background:#fff4e0;color:#a35a00}
.ms-needs_reply{background:#fde2e2;color:#991b1b}.ms-waiting{background:#fff4e0;color:#a35a00}.ms-handled{background:#dcfce7;color:#166534}.ms-ignored{background:#eef2f6;color:#667585}
.pr-urgent{background:#dc2626;color:#fff}.pr-today{background:#fde68a;color:#78350f}.pr-fyi{background:#e0f2fe;color:#075985}.pr-none{background:#eef2f6;color:#334155}
.mlist{list-style:none;margin:0;padding:0;border-top:1px solid var(--line)}
.mrow{display:grid;grid-template-columns:110px 1fr auto;gap:12px;align-items:start;padding:12px 8px;border-bottom:1px solid var(--line);cursor:pointer}
.mrow:hover,.mrow:focus{background:#f7faff;outline:none}.mrow.st-handled,.mrow.st-ignored{opacity:.62}
.mmain{min-width:0}.mtop{display:flex;gap:8px;align-items:baseline;min-width:0}.mfrom{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mclient{font-size:12px;color:var(--brand-d);background:#eef5ff;border-radius:6px;padding:0 6px;white-space:nowrap}.mtime{margin-left:auto;color:var(--muted);font-size:12px;white-space:nowrap}
.msub{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.msnip{color:var(--muted);font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mtags{display:flex;gap:6px;align-items:center;flex-wrap:wrap;justify-content:flex-end}
.inp{width:100%;border:1px solid var(--line);border-radius:9px;padding:8px 10px;margin-bottom:4px}
@media (max-width:700px){.mrow{grid-template-columns:1fr;gap:6px}.mch{display:flex}.mtags{justify-content:flex-start}.msnip{white-space:normal;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.filters input[type=date]{flex:1 1 40%}.filters select{flex:1 1 45%}}
.kpis .card+.card{margin-top:0}
/* requests */
.between{justify-content:space-between;align-items:flex-start}
.rs-new{background:#e0edff;color:#0b57a8}.rs-in_progress{background:#fff4e0;color:#a35a00}.rs-preview_ready{background:#e0f2fe;color:#075985}.rs-awaiting_client{background:#fde68a;color:#78350f}.rs-awaiting_hma{background:#efe7ff;color:#5b21b6}
.rs-approved{background:#dcfce7;color:#166534}.rs-live{background:#16a34a;color:#fff}.rs-rejected{background:#fde2e2;color:#991b1b}.rs-rolled_back{background:#eef2f6;color:#667585}
.tier-low{background:#ecfdf5;color:#047857}.tier-medium{background:#fff7ed;color:#c2410c}.tier-high{background:#fef2f2;color:#b91c1c}
.rform{grid-template-columns:repeat(2,minmax(0,1fr))}.rform .wide{grid-column:1/-1}.rform textarea{min-height:90px}textarea.short{min-height:60px}
.form.one{grid-template-columns:1fr}.form textarea{border:1px solid var(--line);border-radius:9px;padding:8px 10px;background:#fff}
td.wrap{white-space:normal;min-width:180px}.card.approve{border:2px solid #f59e0b;background:#fffbeb;margin-bottom:12px}
.btn.danger{border-color:#fca5a5;color:#991b1b}.btn.danger:hover{background:#fef2f2}.msg.sm{padding:6px 8px;margin-top:4px;font-size:13px}
.shots{display:flex;gap:10px;flex-wrap:wrap}.shot{margin:0;padding:10px 14px;border:1px dashed var(--line);border-radius:9px}
#nrcard{margin-bottom:12px}
@media (max-width:700px){.rform{grid-template-columns:1fr}header.top nav a{padding:6px 6px}}
.show-m{display:none}@media (max-width:900px){.show-m{display:inline}td.wrap{min-width:0;white-space:normal}}
/* client composer / chat */
.composer textarea{min-height:110px;font-size:15px}.composer .inp{margin-bottom:8px}
.previews{display:flex;flex-wrap:wrap;gap:8px;margin:8px 0}.thumb{width:84px;height:84px;object-fit:cover;border-radius:10px;border:1px solid var(--line);display:block}
.pvi{position:relative}.x{border:0;background:#0d1b2a;color:#fff;border-radius:999px;width:20px;height:20px;line-height:18px;cursor:pointer;padding:0;font-size:13px}.pvi .x{position:absolute;top:-6px;right:-6px}
.attach{cursor:pointer}.bubbles{display:grid;gap:10px;margin-top:12px}.bubble{border-left:4px solid var(--brand)}.bubble .btext{white-space:pre-wrap;margin:8px 0;font-size:15px}
.ask{background:#fffbeb;border:1px solid #fcd34d;border-radius:10px;padding:12px;margin:8px 0}.ask p{margin:8px 0 0}
.queue{border:2px solid #7c3aed;margin-bottom:12px}.queue li{gap:10px}
.chip{display:inline-flex;align-items:center;gap:4px;background:#eef2f6;border-radius:999px;padding:2px 4px 2px 10px;margin:2px;font-size:12px}.chip .x{width:16px;height:16px;line-height:14px;font-size:11px}
.chk{font-size:12px;display:inline-flex;gap:3px;align-items:center}.inp.sm{padding:4px 8px;width:auto;margin:4px 0 0}

/* How updates work (public explainer) */
.hu-page{max-width:720px;margin:0 auto;padding:24px 16px 40px}
.hu-page .lang{display:flex;gap:6px;justify-content:flex-end;margin-bottom:8px}
.hu-page .lang button{border:1px solid #d6dce4;background:#fff;border-radius:999px;padding:6px 14px;cursor:pointer;font-weight:600}
.hu-page .lang button.on{background:#0f6fd6;border-color:#0f6fd6;color:#fff}
.hu{margin:14px 0;padding:16px 18px}.hu h2{margin:0 0 4px;font-size:18px}.hu ul,.hu ol{margin:8px 0 0;padding-left:22px;line-height:1.6}
.hu-live{border-left:4px solid #16a34a}.hu-review{border-left:4px solid #d97706}.hu-team{border-left:4px solid #64748b}.hu-foot{text-align:center;margin-top:20px}
.hu-link{display:inline-block;margin-top:4px;font-weight:600}